Frequently Asked Questions

Yes, absolutely. All Vertex Labs compounds undergo rigorous third-party testing through an independent third-party laboratory. Each batch is tested using HPLC-MS/MS to verify purity, identity, and concentration.

Certificate of Analysis (COA) reports are available upon request for all current batches. Our purity standards consistently exceed 99% for all research compounds.

We accept multiple payment methods for your convenience:

• Credit Cards: Visa, Mastercard, American Express
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), USDC
• Bank Transfer: Wire transfer for institutional orders

All transactions are processed through secure, encrypted payment gateways.

Yes, we offer discounted pricing for qualified research institutions, universities, and laboratories. Please contact our support team at orders@vertexlabs.shop with your institutional credentials and estimated order volume for a customized quote.

We offer free express shipping on all orders over $200 USD. Orders under $200 ship with a flat rate of $9.95.

• Processing: 12-24 hours (business days)
• Domestic Shipping: 2-3 business days via USPS Priority or UPS
• International: Currently shipping within USA only
• Cold Chain: All compounds shipped with ice packs to maintain stability

Proper storage is critical for maintaining compound integrity:

• Lyophilized powder: Store at -20°C (freezer) in a desiccated environment
• Reconstituted solution: Store at 2-8°C (refrigerator) and use within 30 days
• Avoid: Repeated freeze-thaw cycles, exposure to light, and high humidity

Always allow vials to reach room temperature before reconstitution to prevent condensation.

Standard reconstitution protocol for research compounds:

1. Allow the vial to reach room temperature (15-20 minutes)
2. Use sterile research-grade water or sterile saline solution
3. Inject solution slowly down the inner wall of the vial - never directly onto the powder
4. Gently swirl (do not shake) until completely dissolved
5. Store reconstituted solution in refrigerator (2-8°C)

Important: Use within 30 days of reconstitution to maintain stability.

We offer multiple yield options to accommodate different research protocols:

• Lower yields (5mg-10mg): Ideal for preliminary studies and small-scale experiments
• Medium yields (10mg-20mg): Suitable for standard research protocols
• Higher yields (20mg-50mg): Designed for extended studies and multiple applications

All variations maintain the same purity standards and quality control measures.

Due to the nature of research compounds, we maintain the following policy:

• Damaged items: Contact us within 48 hours of delivery with photos for replacement
• Shipping errors: We will correct any order discrepancies immediately
• Quality concerns: Each batch is tested; if you have concerns, we'll arrange for third-party retesting

Please inspect all packages immediately upon receipt. Contact us within 5 business days for any issues.