Privacy Protocol

1. Information We Collect

Vertex Labs collects only the information necessary to process research orders and provide customer support:

• Contact Information: Name, email address, shipping address
• Order Details: Products purchased, order number, transaction amount
• Payment Information: Processed securely through Stripe or NowPayments (we do not store payment details)
• Communication: Email correspondence regarding orders and support

2. How We Use Your Information

• Process and fulfill research orders
• Communicate order status and tracking information
• Provide technical support and respond to inquiries
• Maintain order history for customer service purposes
• Improve our website and product offerings

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All payment transactions are processed through:

• Stripe: For credit card payments (PCI Level 1 certified)
• NowPayments: For cryptocurrency transactions

We do not store credit card details or cryptocurrency wallet information on our servers.

4. Analytics & Cookies

We use Facebook Pixel to understand how visitors interact with our site and improve the user experience. No personally identifiable information is collected through analytics tools.

You may opt out of cookies through your browser settings.

5. Data Retention

We retain order information for as long as necessary to fulfill orders and provide customer support. You may request deletion of your data by contacting us at vertexpeps@gmail.com.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

To exercise these rights, contact us at vertexpeps@gmail.com.

7. Contact Information

For privacy-related questions or concerns, please contact us at: vertexpeps@gmail.com

Vertex Labs
United States